About the role

We are seeking a proactive and customer-focused IT Support Engineer to provide Level 1 and Level 2 technical support across our organization. This mobile role involves supporting end users at our head office branch locations and on-site at various properties and project locations. You will play a key role in ensuring the availability and reliability of our IT systems acting as a bridge between users and senior IT team members.

Key Responsibilities

• Provide Level 1 and Level 2 support for end users across head office branch locations and remote properties.
• Serve as the first line of response for all hardware, software and network-related issues escalating to the Systems Engineer or IT Support Manager as needed.
• Visit properties and job sites to deliver hands‑on support, perform troubleshooting and carry out installations.
• Respond to and resolve incidents and service requests in a timely, professional and...