Responding promptly to user helpdesk calls and advising them accurately on what action to take
Ensure a rigorous and daily follow‑up of these calls (from the recording of the problem to its solution, respect of deadlines, possible information to the members of the infrastructure service, to Aerospacelab partner companies, and/or to colleagues, …).
Ensure weekly reporting of call handling statistics - in order to improve service quality.
Execute CMDB update tasks following incident resolutions and change implementation
User‑rights management
Follows established processes and procedures
Propose and improve Knowledge Base articles
Reinforce the Proximity team in case of exceptional workload.
Laptop & Desktop preparation and configuration.
Basic servers & infrastructure tasks
Ensure...
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