Job Title: IT Support Engineer – All Levels (L1 / L2 / L3) 

Company: Trigaja (Client: Field Service Operations) 

Schedule: Monday – Friday, 5:30 PM - 3:30 AM IST ( 8:00 AM – 6:00 PM EST )

Location: Hybrid

Position Summary

Trigaja is seeking a skilled IT Support Engineer to provide full-spectrum technical support (Level 1 through Level 3) for a USA client operating a multi-site field service business. This is a fully remote role from India with coverage hours of 8:00 AM – 6:00 PM Eastern Time, Monday through Friday.

The ideal candidate is a versatile, self-sufficient technician comfortable owning a ticket from first contact through root-cause resolution. You will be the primary IT contact for office staff, remote workers, and field technicians — handling everything from simple password resets to advanced infrastructure troubleshooting, with no escalation hand-off.

Role Scope – Full S...