1st Line Support Engineer

📍 Location: Burnley | 💼 Full-Time | 💰 £25,000-£30,000 + Benefits

Kickstart Your IT Career in a High-Growth Tech Environment

Are you early in your IT career and looking for a role where you can learn fast, gain hands-on experience, and build a strong technical foundation?

We're hiring a 1st Line Support Engineer to join a collaborative and fast-paced support team. This is an ideal opportunity for someone with strong fundamentals, curiosity, and great communication skills who wants to grow into a 2nd Line or specialist role over time.

What You'll Be Doing

Acting as the first point of contact for IT support queries (remote & onsite)
Troubleshooting issues across hardware, software, and user accounts
Supporting Windows environments, Office 365, and basic networking issues
Logging and managing tickets through to resolution
Escalating more complex issues to senior engineers
Delivering excellent customer se...