Role purpose

Delivery of local onsite and remote support for AstraZeneca personnel.
Responsible for the support and resolution of Incidents and Requests.
Reviewing incident and request ticket queues within the ITSM system and acting accordingly.
Responsible for Priority and Major Incidents impacting the site.
Provide periodical training, coaching, knowledge sharing and mentoring across the team to peers and users.
Deliver service improvement.
Support local global initiatives project – related to ETS
Managing local IT asset inventory and infrastructure (ITAM).
Identify and deliver continuous service improvement opportunities.
This position is to be based in Mutiara Damansara only and may have requirements to support beyond working hours.
Generate Weekly Monthly Reporting.
Responsible for providing advanced technical assistance and consultation on various information technology platforms which L1 is unable to resolve.
Assist IT M...