We are seeking an experienced IT Support Specialist to diagnose and troubleshoot hardware and software issues across various platforms, ensuring minimal downtime for end-users while managing IT assets and providing timely, seamless support.

Responsibilities

• Diagnose and troubleshoot hardware and software issues across various platforms, ensuring minimal downtime for end-users.
• Manage and maintain IT assets, including inventory tracking and lifecycle management of equipment to optimize resource utilization.
• Provide timely support through various channels, including phone, email, and chat, ensuring a seamless user experience.
• Document all technical issues and resolutions accurately in the ticketing system to enhance knowledge sharing and improve future troubleshooting.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least five years of hands‑on e...