We are seeking a skilled and presentable IT Support Specialist to provide dedicated technical support for VIP users at our client location. The role involves delivering first-line IT support, ensuring seamless resolution of technical issues, and maintaining excellent customer service standards. The ideal candidate will be bilingual (English & Arabic), have strong interpersonal skills, and the ability to support senior executives in a professional environment.

Key Responsibilities

• Provide Level-1 IT support for hardware, software, and networking issues.
• Deliver dedicated VIP support to senior management and executives.
• Manage incidents, service requests, and problem tickets within SLA timelines.
• Troubleshoot and resolve desktop, laptop, printer, and mobile device issues.
• Provide support for Microsoft Office 365, email, and collaboration tools.
• Handle user account management (Active Directory, password resets, permis...