IT Support Specialist (Contract) Norwich (On-site, 5 days per week)Contract: 5 months£180-£220 per day (Umbrella)

We're recruiting for an experienced IT Support Specialist to join a growing organisation's Norwich-based IT team. This is a hands-on, user-facing role providing both desk-side and remote support across a modern, cloud-first environment.

The Role

You'll be the first point of contact for IT support across the business, handling a wide range of technical issues while ensuring a high standard of service delivery and documentation. Working closely with the wider IT team, you'll support users both locally and across the wider organisation.

Key Responsibilities

• Provide 1st line support (with some 2nd line exposure) via phone, email, and in person
• Manage and resolve tickets in line with agreed KPIs using a ticketing system
• Troubleshoot hardware, softw...