Amazon is looking for an IT Support Engineer to provide IT support to Amazon Group employees as a member of the IT department.
The IT Support Engineer in this role will play a central part in delivering on-site, face-to-face IT support, providing in-person service and support to all Amazonians prioritizing the usage of AV/VC (Audio Video / Video Conference) systems for events, meetings, and additional IT Support needs. They will work with the On-premise IT team members, vendors and integrators to integrate/manage all AV equipment, troubleshoot all levels of AV issues and be capable of resolving Tier-1 AV/IT (Basic) and Tier-2 (Complex) AV issues. They will also handle general IT support and leverage technical skills to perform various troubleshooting tasks, driving resolution of users' IT-related issues. They will have the communication skills to guide both peers and non-technical Amazonians in rapidly implementing workarounds to ensure events and meetings are held smoothly.
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