Job Description

We are seeking a dedicated IT Support Engineer to join our team to help maintain our company's infrastructure, resolve technical issues and provide support to our employees both locally and globally.

This is a hands-on role where support is often provided face-to-face and over the telephone in the workplace which requires a calm, professional, and sensitive approach.

• Provide telephone and email support for internal users
• Microsoft365 User Administration
• Starters / Movers / Leavers Process
• Backup administration and testing
• Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
• Document new and update existing IT procedures
• Assist with projects of all sizes including technology infrastructure and software projects
• Overall management and responsibility for the efficient handling ...