We are looking for someone with IT support experience to join our team in an exciting new role within the Opus 2 IT team. We offer excellent opportunities to develop and train, outstanding benefits, and a friendly and inviting environment to work in.

What you'll be doing

• Working with our global IT Support Engineers to provide top class support to end users.
• Assisting in the monitoring, troubleshooting, and supporting of our internal environment(s)
• Point of contact for user support request delivered via the service desk ticketing system, driving resolution in accordance with well-established policies and procedures.
• Provide remote and onsite technical support when needed.
• Administration of email, AD, AV, DHCP, and DNS.
• Work with our existing Change Management, Patch Management, Supplier Management and Licensing processes.
• Proactive problem solving.
• Participate in project planning activities.