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IT Support Engineer

Company

AstraZeneca

Location

Mutiara Damansara, Selangor

Posted

June 02, 2026

Position Overview

Role purpose

  • Delivery of local onsite and remote support for AstraZeneca personnel.
  • Responsible for the support and resolution of Incidents and Requests.
  • Reviewing incident and request ticket queues within the ITSM system and acting accordingly.
  • Responsible for Priority and Major Incidents impacting the site.
  • Provide periodical training, coaching, knowledge sharing and mentoring across the team to peers and users.
  • Deliver service improvement.
  • Support local global initiatives project – related to ETS
  • Managing local IT asset inventory and infrastructure (ITAM).
  • Identify and deliver continuous service improvement opportunities.
  • This position is to be based in Mutiara Damansara only and may have requirements to support beyond working hours.
  • Generate Weekly Monthly Reporting.
  • Responsible for providing advanced technical assistance and consultation on various informati...

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