We are a growing IT Managed Service Provider (MSP) supporting over 350 clients with IT and telecom services, alongside consultancy, guidance, and project delivery.

We have an exciting opportunity for an IT Support Engineer to join our expanding IT support team, with clear career progression. We provide access to regular vendor training and certifications, both online and in person.

Reporting to the IT Service Manager, you will work closely with the technical team to deliver excellent IT support and services, ensuring both individual and team SLAs are met.

Overall Objectives

• Respond to customer calls and tickets daily, resolving within SLA and keeping customers updated
• Represent the company professionally and ensure a positive customer experience
• Contribute to project work

Key Responsibilities

Advanced Support & Escalations

• Act as the senior ...