Become an IT Support Engineer at Ashby and blend user support with backend automation in a growing remote-friendly tech environment. Your expertise will drive a more efficient workforce.
In this role, you’ll embrace the challenge of owning user-related issues and implementing technical solutions from a holistic perspective. You will manage diverse projects across device management and contribute to building a backend infrastructure that accommodates seamless data transitions. A commitment to best practices in IT will be your guiding principle.
Key Responsibilities:
• Own customer IT issues from identification to resolution
• Build and advocate IT best practices in user support
• Oversee device and identity management tasks
• Facilitate data interaction through a robust backend
• Automate processes to minimize unnecessary touchpoints
Requirements:
• Strong understanding of end-user support and IT systems
• Experience automating IT procedures through effecti...