Responsibilities

• You must provide first-line technical support for end-user hardware, software, network, and system-related issues, ensuring timely resolution and minimal disruption to business operations.

• You are expected to diagnose and resolve incidents involving desktops, laptops, mobile devices, printers, peripherals, and enterprise applications through various support channels.

• You must install, configure, deploy, and maintain end-user computing devices, operating systems, software applications, and endpoint security solutions.

• You are expected to perform hardware upgrades, replacements, preventive maintenance, and lifecycle management of IT assets.

• You must manage incidents and service requests through the IT ticketing system, ensuring all issues are tracked, updated, and resolved within agreed service levels.

• You are expected to maintain accurate technical documentation, including trou...