This is a “hands-on” role in which support is frequently provided both face-to-face and virtually within the workplace, requiring a calm, professional, and sensitive approach.

• Provide virtual and email support for internal users

• Microsoft 365 User Administration

• Starters / Movers / Leavers process

• Backup administration and testing

• Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate

• Document new and update existing IT procedures

• Assist with projects of all sizes, including technology infrastructure and software projects

• Overall management and responsibility for the efficient handling of support requests

• The ability to conduct and participate in client meetings / system demonstrations

• Remote support for clients regardless of location

• Software installation, desktop imaging, sof...