Role: IT Support Engineer
Join a global logistic business supporting critical operations across multiple regions and environments. We are seeking a proactive and detail-oriented
IT Support Engineer
to join our IT Operations team. In this role, you will act as the
Level 2 escalation point
for our helpdesk, delivering reliable IT support across global offices and vessel operations while enhancing service quality, reporting, and asset visibility.
Key Responsibilities & Requirements Act as the
Level 2 escalation point
for helpdesk tickets, ensuring timely resolution and clear communication Provide
Level 1 support
(remote and on-site) for end users, including laptops, Microsoft 365, printers, and meeting room AV systems Accurately log, track, and close tickets with clear documentation and proper categorisation Support remote IT environments, including troubleshooting and coordination with offshore or distributed teams Manage daily IT operational requests and su...