Key Responsibilities
Helpdesk & End-User Support
Provide first- and second-line support via phone, email, ticketing system, and in person. Troubleshoot hardware, software, OS, and network connectivity issues. Support Windows, macOS, Linux, and Microsoft 365business applications. Escalate complex issues to senior engineers or regional IT teams as needed. Onboarding & Offboarding
Manage end-to-end IT onboarding - workstation setup, account creation, software provisioning, and system access. Handle IT offboarding - revoking access, recovering assets, and disabling accounts across all platforms. Coordinate door access card activation/deactivation with HR and building management. Conduct IT orientation sessions for all new hires. Office Infrastructure & AV
Maintain and troubleshoot conference room AV systems (Zoom Rooms, Teams Rooms, projectors, displays). Manage network infrastructure (LAN/WAN, Wi-Fi, VPN, switches, firewalls) and liaise with ISP for connectivity issues. Coordi...