• s (Windows/macOS laptops, desktops, mobile devices).
• Install, configure, and maintain operating systems, business applications (Microsoft 365, G-Suite, etc.), and specialized software.
• Manage user accounts, permissions, and access controls in Active Directory and Azure AD.
• Support and troubleshoot endpoint security solutions, including Zscaler client connectivity and security policies.
• Address antivirus-related incidents and alerts on endpoints and servers.
• Set up and support audio/video equipment for meetings and presentations.
• Document technical issues and resolutions in the knowledge base.

System, Security & Patch Management

• Perform routine maintenance, monitoring, and health checks of IT systems and endpoints.
• Assist with administration of core services including email, file servers, backups, and security tools.
• Manage and support server-based antivirus...