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IT Support Executive

Company

SEATECH SOLUTIONS INTERNATIONAL (S) PTE LTD

Location

singapore, singapore

Posted

June 11, 2026

Position Overview

Key Responsibilities
  • Provide first-line technical support via phone, email, chat, or helpdesk system.
  • Record, track, and manage incidents in a ticketing system.
  • Troubleshoot basic hardware/software issues (e.g., email, printing, OS errors).
  • Reset passwords, unlock accounts, and assist with user logins.
  • Perform workstation setups and peripheral installations.
  • Educate users on basic IT practices and tools.
  • Manage user accounts, permissions, and policies (Active Directory, Exchange, etc.).
  • Assist with software rollouts, updates, and patch management.
  • Perform root cause analysis and document solutions.
  • Collaborate with Level 3 and system/network teams when needed.
Requirements
  • Diploma/Degree in Computer Science, Information Technology, or equivalent.
  • 2+ years in IT support, with hands-on experience.
  • Proficient in Windows Server, Active...

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