Job Responsibilities :

A Help Desk Intern supports the IT team in delivering first-level technical assistance to end users across the organization. This role involves troubleshooting hardware and software issues, responding to user queries, and ensuring timely resolution or escalation of IT-related incidents.

The intern typically handles basic support tasks such as setting up workstations, installing applications, maintaining asset records, and assisting with system access requests. They may also contribute to documenting procedures, updating knowledge bases, and supporting IT projects or system rollouts.

This position is ideal for students or fresh graduates in IT, Computer Science, or related fields, providing hands-on experience in IT service management, customer support, and enterprise systems.

Responsibilities

Deliver first-level technical assistance to end users

Ensure timely resolution or escalation o...