Provide first-level support to end users for IT-related issues

Diagnose and resolve basic hardware and software problems

Install, configure, and prepare computers and peripheral devices

Handle and process support tickets in the company’s ticketing system

Collaborate with other IT departments (e.g., Network, Infrastructure, Security) to resolve more complex incidents

Assist with ongoing IT projects (e.g., system updates, hardware replacements)

Active student status in Computer Science or a related field (preferred but not mandatory)

Basic knowledge of Windows 10 and Windows 11 environments

Ability to install and configure computers and software

General understanding of computer networking (LAN, WLAN, TCP/IP basics)

Analytical thinking and problem-solving s...