As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment.

You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA’s.

Key internal relationships:

Head of IT Service Delivery, IT Support Manager

Based:

Manchester - On Site Hours 35

About the role

Responsible for asset control and stock ordering of devices as required.

Assist users with hardware issuing or replacement as required.

Responsible for ensuring that issues and support requests are resolved within defined SLA.

Responsible for ensuring that issues and support requests are documented within the ITSM tool.

Responsible for sending devices off to repair and liaising with the vendor

Adhering to processes and procedures.

Mobile phones setup.

Hardware refreshes.

Pr...