Experience: A minimum of 2+ years of professional experience working in a Level 1 (L1) Support or Service Desk role, preferably within a mid-to-large enterprise environment.
M365 Administration: At least 1 year of hands‑on experience in managing and administering Microsoft 365 (M365) environments (user management, licensing, basic troubleshooting).
Networking: A minimum of 2 years of technical exposure to setting up, configuring, and supporting network infrastructure and firewalls , specifically within an SME (Small‑to‑Medium Enterprise) context.
Technical Skills: Strong proficiency in troubleshooting hardware, software, and connectivity issues.
Soft Skills:
Demonstrated ability to provide excellent customer service , with clear and professional communication skills .
Strong problem‑solving
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