We are looking for a proactive and detail-oriented IT Support professional to help maintain and support our day-to‑day IT operations. In this role, you will provide technical support, troubleshoot hardware and software issues, manage devices and user access, and help ensure the reliability and security of company systems and infrastructure.

The ideal candidate is organized, solutions-driven, and able to thrive in a fast-paced, multi-shift environment. Strong communication, time management, and problem-solving skills are essential, along with a commitment to continuous learning, quality service, and operational excellence.

Responsibilities

• Serve as a first point of contact for IT incidents and service requests through walk‑in, chat, email, phone, or remote support channels.
• Troubleshoot hardware, software, and operating system issues to minimize downtime and maintain user productivity.
• Assist with the setup, configuration, imaging, dep...