IT Support Technician EMEA

Reporting to: IT & Technical Manager EMEA

Supervisor: IT Support Team Leader EMEA

Position Summary

The IT Support Technician EMEA provides end user and second line technical support across the

EMEA region. The role operates as a Senior technical contributor within the Support function,

handling complex end user and endpoint issues, supporting Microsoft 365 and Intune based

environments, mentoring Junior Technicians and owning incidents through to resolution while

maintaining high service standards. You will be a bridge between frontline support and systems

administration, without holding full platform ownership. The role prioritises service quality and

improvement, operational reliability / platform stability and compliance with security standards to

enhance user experience across the regional IT estate. You will work under the direction...