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IT Support

Company

Focal Search Pte Ltd

Location

singapore, singapore

Posted

June 15, 2026

Position Overview

            Carry out repairs, upgrades, and hardware installs. 
Keep a precise record of every IT asset. 
Aid in the implementation of new software and hardware. 
Offer Level 1 and Level 2 Technical Assistance: 
Act as the initial point of contact for all phone, email, and in-person inquiries pertaining to IT. 
Identify and fix technical issues with mobile devices, desktops, laptops, and printers. 
Install, set up, and manage software programs and operating systems (macOS, Windows). 
Diagnose and fix problems with network connectivity (LAN, Wi-Fi, VPN). 
Fix problems with access rights, passwords, and user accounts. 
When required, elevate complex problems to senior IT personnel or outside contractors.
Give users precise, unambiguous instructions and direction.
Provide new hires with introductory training on IT systems and best practices. 
In the help desk ticketing system, record all support re...
        

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IT Support

Position Overview

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