Overview Join a hands‑on IT operations team supporting day‑to‑day business systems across end‑user computing and core infrastructure. This role covers both frontline support and escalation handling, with exposure to Microsoft 365, Windows environments, and basic infrastructure monitoring.
Key Responsibilities - Provide first and second‑level support for end users across desktops, laptops, and standard business applications
- Troubleshoot issues related to Windows OS, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and user access
- Manage user accounts, permissions, and policies via Active Directory and M365 admin portals
- Handle incident resolution, service requests, and escalations within agreed SLAs
- Perform root cause analysis for recurring technical issues and implement fixes
- Monitor system health across Windows servers and network devices; escalate when required
- Support patching, updates, and routine...