Enhance tech support experiences at Aritzia as an IT Support Specialist. Provide proactive Level 1 incident management and ensure seamless technology experiences in a collaborative environment.
In this critical role, you will be the primary contact for all end-user tech support at Aritzia. You’ll manage Level 1 incidents, fulfilling technology requests within defined SLAs, and coordinate responses to major IT incidents. Your work will focus on minimizing disruptions and enhancing operational efficiency while helping to prevent future issues related to technology.
Key Responsibilities:
• Serve as the point of contact for end-user tech issues
• Provide Level 1 support to address technology incidents
• Fulfill technology requests promptly within SLAs
• Collaborate on major IT incident responses
• Identify and mitigate recurrent tech incidents
Requirements:
• Proven skills and experience in IT support
• Commitment to Aritzia’s values and leadership principles<...