Description
Acting under the supervision of a senior team member, this position directly interfaces with the agency’s internal and external customers to provide I.T. support. The I.T. Support Specialist I will troubleshoot, configure, deploy, and support desktops, laptops, mobile devices, business applications, and other I.T. assets. This position will also be responsible for providing in-person meeting support, and providing support to various I.T. projects, as assigned. To be successful in this role a candidate must possess excellent customer service and communication skills. The candidate must be able to effectively solve problems with limited direction.
Job Responsibilities and Performance Standards:
• Assists with configuring, deploying, and supporting I.T. equipment, applications, systems, and services across the agency’s infrastructure.
• Responds to internal and external inquiries and requests for technical support while providing direct assistance and issue resolut...