Purpose

The IT Support Specialist provides Tier 1 and Tier 2 technical support across the EMEAA region, ensuring efficient resolution of incidents and delivering high‑quality customer service. This role acts as a key liaison between local users and global IT teams, maintaining operational stability of hardware, software, and IT infrastructure while supporting continuous improvement of IT processes and user experience.

Responsibilities

• Responsible for Tier‑1 and 2 level of technical support, ensuring timely and accurate completion.
• General ticket ownership on EMEAA region and coordination with the rest of the Global IT Support team: proper reassignment and escalation when required, triage and prioritization of tickets based on impact and urgency, tickets follow up.
• Updates and maintains protocols and procedures documentation for software and hardware usage.
• Provides support as local contact to other IT teams such as I...