IT Support Specialist (Desktop Support)

About the Role
Join our IT team to handle desktop support tickets, employee onboarding, and small projects like app rollouts or workstation refreshes. Perfect for a hands-on tech who keeps users productive.

Key Responsibilities

+ First/second-level support for Windows/macOS, Microsoft 365, printers, peripherals, and mobile devices.

+ Ticket resolution via phone/email/walk-up using Intune and ticketing tools.

+ New hire setups, AD account management, and basic security tasks.

+ Lead small projects (e.g., tool migrations, patching) with light scripting (PowerShell).

+ Document processes and train users clearly.

Requirements

+ 2-4 years desktop support experience.

+ Expert in Microsoft 365, Intune, Active Directory.

+ Ticketing systems (ServiceNow) and remote tools.

+ Bonus: Networking basics, PowerShell automation, experience supporting Sy...