**Summary of Position**:
The IT Support specialist is responsible for providing technical support for DEKRA North America. This position will be responsible for the IT Technical Support Needs (including, but not limited to laptop PCs, Servers, Cell phones, VOIP system and legacy systems), basic and advanced initial setup, end user trouble shooting, problem resolution, employee training, and providing assistance with software installation and maintenance.
**Position Responsibilities**:
- Operate and maintain global IT and communications systems within the Americas.
- Provide level 1, 2 and 3 support for end-users.
- Identify, record, and communicate incidents, problems and their resolution using help desk systems and procedures.
- Work with external suppliers to trouble-shoot and repair externally managed systems.
- Maintains historical records by documenting hardware and software changes and revisions.
- Manage and maintain IT infrastructure, PC and communicatio...