Role: Service Desk & Remote Support Services

Experience: 1+

Budget: 3 LPA

Location: Hyderabad

Work Mode: Full-Time(On-site)

Roles & Responsibilities

:
First Level Technical Suppo

• rtProvide first-level technical support via phone, email, and Helpdesk ticketing syste
• m.Troubleshoot and resolve hardware, software, and network issue
• s.Escalate complex problems to appropriate IT team
• s.Collaborate with IT teams to implement new technologies and improve system

s.Enrolment Suppo

• rtSupport for enrolments, re-enrolments, and machine reset

s.OKTA Related Requirements / Issu

• esSupport for OKTA MFA/MFA setup, manual authentication process, and fast pas

s.Account Related Issu

• esUnlock IDs, resolve OKTA and Windows login issue
...