About the job US IT Support Specialist

US IT Support Specialist I

We are seeking a customer-focused IT Support Specialist I to join our support team. This role is responsible for providing first-level technical assistance, diagnosing and resolving hardware and software issues, and ensuring timely support through phone and MS Teams. The ideal candidate will deliver excellent customer service while maintaining efficiency in ticket resolution and escalation processes.

Responsibilities:

• Create and maintain an atmosphere of customer service excellence.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Escalate unresolved issues to the next level of support pers...