KDG Construction Consulting is seeking a highly motivated IT Support Specialist to provide front-line technical support across a diverse and fast-paced business environment. This individual will be responsible for troubleshooting hardware, software, network, and system-related issues, supporting employee onboarding and offboarding activities, and ensuring timely resolution of technical incidents while delivering exceptional customer service.

The ideal candidate will possess strong technical troubleshooting skills, experience supporting enterprise IT systems, and the ability to communicate effectively with both technical and non-technical users.

Key Responsibilities:
• Respond to incoming Help Desk requests via email and ticketing systems in a timely and professional manner.
• Follow established procedures to diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues.
• Analyze, document, and track reported production outages an...