Job Summary:
The IT Support Specialist provides technical support to end-users, resolving hardware, software, and network issues in a 24x7 environment. This role ensures seamless IT operations, delivers excellent customer service, and maintains system uptime.
Key Responsibilities:
Respond to and resolve IT support tickets via phone, email, or ticketing system.Troubleshoot hardware (laptops, desktops, peripherals) and software issues (MS Office, Windows, Linux).Assist with user account management, including password resets and access permissions (e.g., JumpCloud, Active Directory).Monitor and maintain network connectivity, VPN, and system performance.Escalate complex issues to senior IT staff or vendors as needed.Document resolutions and update knowledge base for recurring issues.Support remote and on-site users, ensuring minimal downtime.Verify and upd...