Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations.

Position Description:

As a member of the Information Technology team, the IT Support Specialist supports company-managed devices — Windows desktops and laptops, macOS, Android, and iOS — along with the applications and cloud services staff rely on. This is a customer-facing role responsible for resolving complex end-user issues across hardware, software, identity, and endpoint platforms while working within established Service Level Agreements (SLAs) and change-management protocols. The ideal...