We are seeking a dependable and technically skilled IT Support Specialist to provide end-user support and ensure the smooth operation of IT systems across the organization. This role involves troubleshooting technical issues, maintaining systems, and delivering high-quality support services in a fully remote environment. The ideal candidate has strong problem-solving abilities, excellent communication skills, and a customer-focused mindset.

Key Responsibilities

• Provide first-level and second-level technical support via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve hardware, software, and network-related issues efficiently.
• Install, configure, and maintain operating systems, applications, and user devices.
• Manage user accounts, permissions, and access controls in accordance with security policies.
• Monitor system performance and proactively identify potential issu...