IT Support Specialist

Job Summary

The IT Support Specialist provides technical support to end-users, resolving hardware, software, and network issues in a 24x7 environment. This role ensures seamless IT operations, delivers excellent customer service, and maintains system uptime.

Key Responsibilities

• Respond to and resolve IT support tickets via phone, email, or ticketing system.
• Troubleshoot hardware (laptops, desktops, peripherals) and software issues (MS Office, Windows, Linux).
• Assist with user account management, including password resets and access permissions (e.g., JumpCloud, Active Directory).
• Monitor and maintain network connectivity, VPN, and system performance.
• Escalate complex issues to senior IT staff or vendors as needed.
• Document resolutions and update knowledge base for recurring issues.
• Support remote and on-site users, ensuring minimal downtime.
• Coo...