Title: IT Support Team Lead (Service Desk / IT Support)

Reports to: Head of IT

Job Purpose: Lead Rock's day-to-day IT support function so colleagues can do their jobs with minimal friction, delivering a service that is reliable, low risk, and simple to run.

Key Responsibilities and Accountabilities:

Support leadership & Service Ownership.

• Own the support 'front door': logging, triage, prioritisation, 3rd party escalation, and user communications 
• Maintain a simple cadence (daily checks, weekly backlog review, monthly service themes) 
• Spot recurring issues and drive pragmatic fixes (not just closing tickets)