Description

Reporting to the Sr Manager IT Support, this position has the primary responsibility of ensuring the Support Desk team is focused on the appropriate priorities to deliver excellent technical support to the business. Additionally, this position facilitates communications in escalation situations, performs quality assurance activities and assists Sr. Manager with analysis of ticket data.

Skills

Customer service, Servicenow, Help desk, ticket management, ticket queue, pos, Technical support, Service desk, Troubleshooting, ITSM, Helpdesk Team Lead

Top Skills Details

Customer service,Servicenow,Help desk,ticket management,ticket queue,pos,Technical support,Service desk

Additional Skills & Qualifications

 Responsible for ensuring Support Desk team members are focused on the prioritized activities (inbound, priority or aging incidents) throughout the business day to ensure the highest level of support to the business.  P...