Overview


IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.


Responsibilities


+ Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.

+ Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.

+ Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.

+ Assists students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.

+ Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.

+ Maintain...