Description
We are looking for an IT Support Technician to support day-to-day technical needs for a retail environment in Albuquerque, New Mexico.

This Long-term Contract position is ideal for someone who enjoys helping end users, solving common hardware and software issues, and keeping support requests organized from intake through resolution.

The role focuses on delivering responsive service, maintaining accurate records, and ensuring employees have reliable access to the tools and systems they need to work effectively.


Responsibilities:

• Manage the full lifecycle of support requests by logging issues, setting priority levels, documenting actions taken, and closing tickets once service is restored.

• Provide front-line assistance for Windows 10 and Windows 11, Microsoft 365 applications, Outlook, web browsers, printers, and other commonly used workplace technology.

• Diagnose and resolve routine problems affecting des...