Enhance your IT skills with Venture IT Managed Services as an IT Support Technician. This role emphasizes remote support and hands-on assistance within the Greater Toronto Area.
Venture is looking for an IT Support Technician with a year of hardware repair experience for both PCs and Apple devices. In this full-time role, you'll manage client communications, resolve technical issues, and ensure service level agreements are met. Your expertise will play a key role in helping businesses leveraging IT solutions.
Key Responsibilities:
• Diagnose and resolve client tickets efficiently
• Configure Windows and Mac systems per client needs
• Maintain detailed documentation on ticket progress
• Facilitate communication between clients and technical teams
• Collaborate with team lead on hardware repair operations
Requirements:
• Driver's license and reliable vehicle required
• Minimum 1 year as a hardware technician
• Proficiency in Microsoft OS, Office 365, and ...