Summary

Provide technical support to end-users for PC, server, hardware, or software applications.

Essential duties and responsibilities

• Load & verify software packages.
• Support any resource on projects as assigned.
• Troubleshoot and resolve end user issues.
• Install & configure PC/Peripherals.
• Follow all corporate, regional and local ISS & Site policy.
• Resolve site level Incident management.
• Populate knowledge Database & Configuration Management Database where appropriate.
• Information Technology Infrastructure Library knowledge.
• Emphasize management of queues and adherence to Service Level Agreement/Key Performance Indicators.
• Install and configure PCs (Ghost).
• Troubleshoot basic issues with scanners (MES/SAP RF).
• Administer the PBX (re-enabling and creating phones).
• Provide support via phone for offsite users.
• Purchase...