Purpose

The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager.

Key Responsibilities

• Provide 2 and 3 line support to UK staff, schools staff and students
• Carry out routine maintenance of all computer hardware and network services to maintain agreed availability.
• Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels.
• Install and configure approved computer hardware and licensed software, following agreed policies and procedures.
• Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance.
• Manage staff and student user accounts following agreed policies and procedures.
• Monitor and maintain server back‑ups to ensu...