Job Description

IT Support Technician

Purpose

The role of IT Support Technician will lead and manage all day-to-day ICT 2nd and 3rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager.

The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3rd line support teams to identify, prioritise, own and resolve all IT support and service requests. 

Key Responsibilities