Role Overview

An MSP based in Centurion is seeking a dedicated and technically proficient SNR Field Support Technician to join our dynamic IT support team. This role is pivotal in delivering technical support services to our clients, both remotely and on-site. The ideal candidate will possess a strong foundation in IT support, excellent problem‑solving skills, and a commitment to providing exceptional customer service.

Key Responsibilities

• Provide onsite and remote technical support to clients, ensuring timely issue resolution and excellent service delivery.
• Install, configure, and troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
• Manage and maintain Active Directory — including user creation, password resets, permissions, and group policy management.
• Diagnose and resolve network connectivity issues, including LAN/WAN, Wi‑Fi, routers, and switches.
• Support and maintain Windows Se...