Job purpose To monitor and maintain the networks, application software and hardware systems in the company providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs. Duties and responsibilities Providing first-level helpdesk and end-user support. . Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners. . Monitoring and maintaining computer systems and network infrastructure from end to end - patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc. . Troubleshooting system and network problems and diagnosing and solving hardware or software faults. . Repairing equipment and replacing parts as required. . Managing backup jobs. . Providing support, including procedural documentation and relevant reports . Supporting the roll-out of new software and hardware. . Maintaining records of software licenses. ....